A clear setup for each project
Keep channels, AI rules, customers, tasks, and staff access separated when one company runs several businesses or teams.
AI Agents · Shared Inbox · Project CRM
Run customer work in Gaku
Connect business channels, let project-specific AI Agents handle routine requests, and keep every handoff, lead, task, and human reply in one shared workspace.
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I need a plan for our sales and support team. We have eight people.
Standard fits a team of that size. Will you connect one channel or separate sales and support channels?
Lead updated
CRM context saved
Team ready
Handoff stays in Inbox
Connected by project
One customer workflow for AI and your team
Keep every channel, customer, task, and employee inside the right business context from the first message.
One shared Inbox
Customer conversations stay in one place with ownership, internal notes, tags, status, and a clear manual or AI mode.
AI within business rules
Each Agent uses only its project knowledge, follows privacy and action limits, and hands off instead of guessing.
Context continues in CRM
Leads, customer cards, conversation history, tasks, deadlines, and manager follow-up stay connected.
Setup without a rebuild later
From channel to resolved customer request
- 01
Create a project for your business or brand
- 02
Connect the exact channel customers use
- 03
Give its AI Agent approved knowledge and rules
- 04
Choose the team responsible for handoffs and tasks
- 05
Test the conversation, then manage it from Inbox and CRM
Start with one real workflow
Start with one project. Add more when your team is ready.
Connect one channel, give its AI Agent approved knowledge and actions, then route every handoff into the same Inbox, CRM, and task queue.
Clear before setup
FAQ
The practical questions teams ask before connecting their first channel.
Can one company manage several projects or brands?
Yes. Each project keeps its channels, customer cards, tasks, AI rules, groups, and employee access separated inside the same company account.
Do I need coding skills to configure an AI Agent?
No. Choose a project and channel, add approved business information, set the Agent rules and handoff route, then test the conversation before activation.
Can my team reply manually from Inbox?
Yes. A teammate can pause the AI Agent, continue the same conversation, add notes or tags, assign it, and return it to AI when appropriate.
What happens when the AI Agent cannot answer?
It follows the handoff rules you configure instead of inventing an answer. The conversation, customer context, and follow-up task can be routed to the responsible person or group.
Can I use my own AI API key?
Yes. You can save an OpenAI, Anthropic, Gemini, Groq, or compatible custom API provider for a specific project and reuse it across that project.
Can leads come from my website as well as chats?
Yes. A website can send a lead through the secure intake API, create or update the customer card, and route a task to the selected team without mixing projects.
Can employees be limited to only the work they need?
Yes. Owners and admins can invite staff, assign roles, groups, projects, channels, and workload limits so operators do not see unrelated business data or settings.